(please print and return this document to CREAM of the Crop Via fax or Post)

CREAM of the Crop Harvest Employment Centre

(Shop 4, 112 Main Road, McLaren Vale, SA 5171) opened in July 2006, working to provide
 harvest staff to growers and contractors in the Fleurieu Peninsula, Adelaide Hills and McLaren Vale regions.
Operating under a ‘Harvest Labour Services’ contract (HLS), we are able to service clients by referring any person
legally entitled to work within Australia.

We would like to know how well we are meeting the needs of our client, and would like your feedback.
We would appreciate it if you could fill in and return this brief questionnaire so that we can monitor and
improve our services to the region. 

Company Name: _______________________________

Address: ______________________________________

___________________________ P/Code: ___________

Contact Person: ________________________________

Email: ________________________________________

Ph:  _______________Mob: ______________________

1. During the past 12 months, have you used CREAM of the Crop Harvest Employment Centre to find staff?

                [  ] Yes                     [  ] No                    (please tick)

If yes, please go directly to Question 3.

2.a)  If “No”, why not? (Please tick which apply)

[  ] No need for staff

[  ] Haven’t heard of CREAM of the Crop

[  ] Use another provider

[  ] Have heard negative feedback about the company 

[  ] Other (please explain) ________________________

_________________________________________________________

2. b) What could we do to make our services more attractive to you?

_________________________________________________________

3. How did you hear about CREAM of the Crop?

                            (Please tick which apply)

[  ] Yellow / white pages

[  ] Newspaper

[  ] Internet search / website

[  ] Recommendation of a friend / colleague, etc

[  ] Received marketing material

[  ] National Harvest Information Line

[  ] Other (please specify) ______________________

___________________________________________

 
We want to provide clients with the best service possible. Please rate how well we have performed in the following areas

(1= poor, 2= needs improvement, 3= satisfactory,

4= good, 5 = excellent)

*Please circle the rating that applies. There is also space to include comments if you wish*

4. Ease of lodging a vacancy with us?

                                                    1              2              3              4              5

________________________________________________________________________

After hours telephone service during peak harvest periods? 

                                                1              2              3              4              5

________________________________________________________________________

6. Professional and friendly staff?

                                                1              2              3              4              5

_________________________________________________________________

Timely response to enquiries / needs?

                                            1              2              3              4              5

_________________________________________________________________

8. Providing the number of staff required?

                                        1              2              3              4              5

________________________________________________________________

9. Providing suitable staff (e.g. appropriate skills / experience if required, etc)?

                                    1              2              3              4              5

_______________________________________________________________

10. Referring workers legally entitled to work in Australia (i.e. undertaking correct Visa checks)

                                       1              2              3              4              5

________________________________________________________________

11. CREAM of the Crop providing feedback / updates on vacancy progress? 

                                1              2              3              4              5

________________________________________________________________

12. CREAM of the Crop staff understanding the industry and clients’ needs? 

                            1              2              3              4              5

_______________________________________________________________

13. CREAM of the Crop understands that the drought has had a substantial impact on crops this year.
What has your business experienced? (Please tick which apply)

[  ] No impact

[  ] Less crop to harvest

[  ] Shorter harvest season

[  ] Reduced number of workers needed

 [  ] Other (please specify) ________________________

________________________________________________________

14. On 5 July 2007 the Australian Fair Pay Commission handed down its most recent decision on minimum wages under the workplace relations system, adjusting the federal minimum wage and pay scales.

What impact has this had on your business? (Please tick those which apply)

[  ] No impact

[  ] Increased cost of wages

[  ] Lower staff numbers employed

[  ] Other (please specify) ________________________

_____________________________________________

15. Overall, how would you rate the Harvest Labour Services provided by CREAM of the Crop Harvest Employment Centre?

                                                        1              2              3              4              5

____________________________________________________________

CREAM of the Crop is dedicated to providing a quality staffing referral system to harvest clients.
We would appreciate any other feedback or comments you would like to make about our current
service and indeed how we can improve: