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CREAM of the Crop PRIVACY POLICY

This statement outlines CREAM of the Crop's policy on how (COTC) uses and manages personal information provided to or collected by it. CREAM of the Crop is bound by the National Privacy Principles contained in the Commonwealth Privacy Act. CREAM of the Crop may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to operations and practices and to make sure it remains appropriate to the changing business environment.

Throughout this document "individual" refers to any person who uses, or wishes to use the services of CREAM of the Crop. This may include, but is not limited to candidates seeking work and/or employment services, students and trainees of CREAM of the Crop's Registered Training Organisation, contractors, persons undertaking psychometric assessment, and any other persons who come into contact with CREAM of the Crop.

INFORMATION COLLECTED The type of information CREAM of the Crop collects and holds includes, but is not limited to, personal information, including sensitive information, about individuals and guardians, before, during and after any service provided by CREAM of the Crop

INFORMATION PROVIDED CREAM of the Crop will generally collect personal information held about an individual by way of forms (either on-line or paper based) filled out by guardians or individuals, face-to-face meetings, assessments and interviews, correspondence, and telephone calls. On occasions people other than guardians and individuals provide personal information. In some circumstances CREAM of the Crop may be provided with personal information about an individual from a third party, for example a report provided by a medical professional or a reference from another organisation, or test results.

EMPLOYEE RECORDS Under the Privacy Act the National Privacy Principles do not apply to an employee record. As a result, this Privacy Policy does not apply to CREAM of the Crop's treatment of an employee record, where the treatment is directly related to a current or former employment relationship between CREAM of the Crop and employee.

USE OF PERSONAL INFORMATION CREAM of the Crop will use personal information it collects from you for the primary purpose of collection, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected, or to which you have consented. In relation to personal information of individuals, CREAM of the Crop's primary purpose of collection is to enable CREAM of the Crop to provide employment services and/or psychometric assessment and/or training for the individual.

The purposes for which CREAM of the Crop uses personal information of individuals include:
* day-to-day administration;
* ooking after individuals' employment, educational, social and medical well-being;
* marketing for CREAM of the Crop; and,
* to satisfy CREAM of the Crop legal obligations and allow CREAM of the Crop to discharge its duty of care. In some cases where CREAM of the Crop requests personal information about an individual, if the information requested is not obtained, CREAM of the Crop may not he able to provide the individual with a full range of services or it may reduce the quality of servicing. In relation to personal information of individuals, CREAM of the Crop primary purpose of collection is to provide employment services and/or psychometric assessment and/or training.

The purposes for which CREAM of the Crop uses personal information of individuals include:
* assessing suitability of an individual for a position or contract or course and in administering the individual's employment contract or course, as the case may be;
* for insurance purposes;
* seeking funds and marketing for CREAM of the Crop; and,
* to satisfy CREAM of the Crop legal obligations. CREAM of the Crop treats marketing for the future growth and development of CREAM of the Crop as an important part of ensuring that CREAM of the Crop continues to be a quality recruitment provider and learning environment in which both individuals and staff thrive. RTO publications, like newsletters and magazines, which include personal information, may be used for marketing purposes.

DISCLOSING PERSONAL INFORMATION CREAM of the Crop may disclose personal information, including sensitive information, held about an individual to:
* another RTO or Employment Service Provider;
* government departments;
* medical practitioners;
* people providing services to CREAM of the Crop, including specialist visiting trainers;
* recipients of CREAM of the Crop publications, like newsletter and magazines; and, anyone you authorise CREAM of the Crop to disclose information to.
* CREAM of the Crop will not send personal information about an individual outside Australia without obtaining the consent of the individual, in some cases the consent will be implied, or otherwise complying with the National Privacy Principles.

SENSITIVE INFORMATION In referring to 'sensitive information', CREAM of the Crop means information relating to a person's:
* racial or ethnic origin;
* political opinions;
* religion;
* trade union or other professional or trade association membership;
* sexual preferences;  criminal record, that is also personal information; and, health information
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure or the sensitive information is allowed by law.

MANAGEMENT AND SECURITY OF PERSONAL INFORMATION CREAM of the Crop staff are required to respect the confidentiality of individuals' personal information and the privacy of individuals. CREAM of the Crop has in place steps to protect the personal information CREAM of the Crop holds from misuse, loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and pass worded access rights to computerised records.

UPDATING PERSONAL INFORMATION CREAM of the Crop endeavours to ensure that the personal information it holds is accurate, complete and current. A person may seek to update their personal information held by CREAM of the Crop by contacting the Operations Manager of CREAM of the Crop at any time to obtain a "Request for Access of Confidential Records" authorisation form. The National Privacy Principles require CREAM of the Crop not to store personal information longer than necessary.

RIGHT TO CHECK PERSONAL INFORMATION HELD BY CREAM of the Crop Under the Commonwealth Privacy Act, an individual has the right to obtain access to any personal information which CREAM of the Crop holds about them and to advise CREAM of the Crop of any perceived inaccuracy. There are some exceptions to this right set out in the Act. Individuals will generally have access to their personal information. To make a request to access any information CREAM of the Crop holds about you, contact the Operations Manager. CREAM of the Crop may require you to verify your identity and specify what information you require. CREAM of the Crop may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, CREAM of the Crop will advise the likely cost in advance. The Operations Manager will need to authorise the charging of a fee for this service.

ENQUIRIES For further information about the way CREAM of the Crop manages the personal information it holds, please contact the Operations Manager.