Policies & Responsibilities
Recognition of prior learning (RPL) is a way for you to achieve competency in a whole or partial qualification
through demonstration of your existing skills, knowledge and experience.
To gain RPL, you need to be able to demonstrate that you have the required skills and knowledge to meet the competencies.
If you are doing these roles in your job, then don't write off your skills - consider getting them recognised.
If you are considering seeking RPL, you might find it helpful to get a bit of background understanding on what it's all about, and what will be involved.
Application for RPL
If you wish to apply for RPL, you will be required to complete an
and provide evidence relating to your skills, knowledge and experience.
It's important that you provide as much information of your previous experience in the industry as possible,
so that your assessor can ascertain whether you will be suitable for RPL.
The kinds of documentation you may be asked for at this stage may include:
- brief CV or work history
- position description/s from your current and/or previous position/s
- examples of work you have completed
- certificates/results of assessment from training or courses you have completed
- details of in-house courses, workshops, seminars orientation or induction sessions you have attended
- references and/or letters from previous employers, managers and/or clients
We can assist you understand the type of evidence that will be considered suitable for your application -
please talk to one of our training staff.
Step by Step Process to apply for RPL:
- Enrol in the course of your choice.
- If you believe you are eligible for RPL, nominate this on the Enrolment form. Please refer to the section on
Fees and Charges
for the cost of undertaking an RPL application.
- We will then contact you to arrange an interview. During the interview we will give you information on the evidence collection process.
- Once you have compiled your evidence a further interview will occur with an assessor to to substantiate claims and review evidence.
- Have you gathered sufficient evidence? Yes / No
- No: Student to gather further evidence
You will be assessed through a combination of observation, practical demonstrations and third party verification.
- Yes: Was assessment completed successfully? Yes / No
- Yes: RPL is granted
Certificate(s) or Statement of Attainment is issued or,
if the RPL assessment has been only partially successful then 'skills gap training' can be provided (fees applicable).
You will be informed of the outcome of your RPL application prior to the commencement of the program.
Fees and Payments
Prior to your commencement in a course with CREAM of the Crop, you will be given an invoice which will detail the total course fee,
plus a breakdown of administrative and materials costs.
You will also be advised the dates that payment is required. For more expensive courses, a number of payments may be involved.
These payments will adhere to guidelines provided to us by the VET Quality Framework.
Fees, Charges and Refund Policy
1. Fees and Charges
CREAM of the Crop Recruitment Pty Ltd will provide the following information for each course:
- The total amount of all fees including course fees, administration fees, materials fees and any other charges.
Course, administration and materials fees vary according to the nature and length of the course.
- Payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee.
- The nature of the guarantee given by the RTO to complete the training and/or assessment once the student has commenced study in their chosen qualification or course.
- The fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed
not yet competent on completion of training and assessment, and CREAM of the Crop's refund policy.
- Where CREAM of the Crop collects student fees in advance it will ensure it will accept payment of no more than $1000
from each individual student prior to the commencement of the course.
Following course commencement, CREAM of the Crop may require payment of additional fees in advance from the student but only such that at any given time,
the total amount required to be paid, which is attributable to costs yet to be incurred on behalf of the student for tuition or other services yet to be delivered to the student,
does not exceed $1,500.
- Clients who have lost their original Certificate of Qualification or Statement of Attainment will be charged a fee of $55.00 (including 10% GST).
This payment must be received before the duplicate qualification is issued.
- The CREAM of the Crop Recruitment Pty Ltd reserves the right to withhold any Certificate of Completion or Statement of Attainment achieved by the student,
if student fees remain outstanding.
- Fees for Recognition of Prior Learning (RPL), which are typically as follows:
- $150 administration fee
- $200 per unit assessed
- A minimum fee of $550 applies
2. Student requests to Withdraw, Cancel or Vary a Course booking:
All cancellations or variations to course bookings must be received in writing or via email. The date of effect for refund or other purposes,
shall be the date that CREAM of the Crop receives written advice by email or letter accompanied by any relevant supporting documentation. Text, (SMS) advice will not be acceptable.
3. Refund Policy
CREAM of the Crop's Refund and Fee Protection Policy is designed to safeguard the fees of all students.
This policy sets out the circumstances under which students may claim a refund and the associated procedures for handling refunds.
Students for the purposes of this policy are RTO students only.
3.1 Course Cancellation, Course Rescheduling or Course Full
Students will receive a refund of fees paid according to the table below and there will be no administration charge in the following circumstances:
|The course is rescheduled to a time and location that is unsuitable for the student.||Full Refund|
|A student is not given a place due to the Course being full.||Full Refund|
|The RTO, for its own reasons, is unable to fulfil its obligation to the student to complete the course
||Partial refund determined by the number of units completed/incomplete
|Note: CREAM of the Crop reserves the right to cancel or reschedule any course.
Should this occur, the payee is entitled to a full refund or re-schedule of training at no extra charge if available.
CREAM of the Crop will not be liable for any claims arising from course cancellation.
3.2 Withdrawal 2 weeks or more, before Course commencement
A full refund of deposits paid (less administration fee of $60) will apply if a student withdraws 2 weeks or more before the course commences.
However, students are strongly advised to consider their work and/or personal commitments before enrolling to avoid this situation occurring.
3.3 Withdrawal less than 2 weeks before Course commencement
A 50% refund of the course fee (less administration fee of $60) will apply if a student withdraws for personal reasons beyond their control.
Acceptable personal reasons may include:
- sickness (verified by a medical certificate)
- change of employment hours or location (verified by employer)
- other reasons deemed valid at CREAM of the Crop’s discretion
3.4 Withdrawal after Course commencement
No refund will be granted if the student withdraws after the course has commenced.
Non-attendance at any course will incur an administration cost equivalent to the full course cost
(students are strongly advised to consider their work and/or personal commitments before enrolling to avoid this situation occurring).
3.5 Deemed "Not Yet Competent", or failure to participate in assessment stage, or Unacceptable Behaviour leading to expulsion
There is no refund to students who:
- Are deemed "Not Yet Competent" after the assessment.
- Fails to participate in an assessment to its successful conclusion.
- Are expelled from the course having breached the standards of behaviour required under our Student Code of Ethics
3.6 Replacement Student
A replacement student (if nominated by a student who has withdrawn under conditions 3.2, or 3.3 above) may be substituted prior to the commencement of the course,
subject to them being assessed by CREAM of the Crop as suitable.
A replacement student cannot be nominated if the course has already commenced. All fees due by the replacement student must have been received by CREAM of the Crop,
prior to release of any refunds due to the withdrawing student. An administration fee of $60 will be deducted from any refunds due to the withdrawing student.
3.7 Recognition of Prior Learning
If a student is able to produce evidence of a successful application for RPL in parts of a course where the full fees have been paid,
they may apply for a full refund of fees (minus the RPL application fee) for that subject/s.
RPL fees are provided in Item 1 "Fees and Charges" of this Fees, Charges and Refunds Policy.
RPL evidence must have been provided in full prior to the Course Commencement
3.8 Procedures for applying for refunds
To apply for a refund, students can download the Fee Refund/Withdrawal Application Form from the CREAM of the Crop website.
The Training Manager will consider each application and advise the student in writing within 3 weeks of receiving the application.
The decision as to whether the student will receive a refund or partial refund will be made based on the grounds for refunds specified above.
3.9. Payment of Refunds
If a decision has been made to pay a refund, CREAM of the Crop will pay the refund within 2 weeks of the decision being made to pay a refund.
The payment will be made to the same person or body from whom the payment was received on behalf of the student.
This includes credit cards so where credit cards are used for payment, CREAM of the Crop will refund that credit card.
4. Complaints and appeals
In the event that the student is unhappy with the outcome of their application for a refund or fees charged,
the student may lodge a complaint under the CREAM of the Crop Student Complaints, Grievances and Appeals Process.
The existence of this policy and complaints and appeals processes does not stop students taking action under Australia's consumer protection laws.
CREAM of the Crop seeks to create an environment where all persons are treated equitably and with respect,
where person's rights are respected and where staff and students efforts are encouraged and their achievements given due recognition.
Staff and students should treat each other with respect. This involves:
- Courtesy and responsibility
- Avoiding unfair discrimination on grounds such as race, gender, national origin, sexual orientation, disability or religion
- Avoiding behaviour which might reasonably be perceived as harassing, bullying or intimidating
- Respecting the rights and property of others
CREAM of the Crop abides by the principles of the Privacy Act, however this allows the organisation to provide student contact details to State or Federal authorised personnel
the information should not be discussed with or revealed to others, except where this is necessary to take action or decisions concerning the student who has provided the information.
Students and staff are expected to carry out their duties in a professional, responsible and courteous manner and are to be accountable for their conduct and decisions.
Staff and students should exercise due care in undertaking their activities, particularly where others will rely on advice or information offered.
Everyone has a duty to take reasonable care to avoid causing harm (including physical harm) to anyone thus,
staff and students should actively promote safe working practices and environments for everyone using CREAM of the Crop facilities.
All training material and handouts are the copyright of CREAM of the Crop and cannot be copied for distribution to other parties.
Staff and students may not remove company equipment/material from the campus, except where this is necessary for use by the staff and students for CREAM of the Crop
purposes and where they have appropriate permission. All property of CREAM of the Crop is to remain the property of CREAM of the Crop.
Resources should be used economically and waste avoided. Equipment, materials and CREAM of the Crop facilities should be treated with appropriate care
and secured against theft or misuse. This ensures that the maximum level of resources are available to provide services to students.
The Management and Staff do not ever expect to discipline students who are undertaking a course. Misconduct is defined as relating to a student who, without reasonable cause,
deliberately behaves in any of the following ways:
- Cheating or plagiarism,
- Breaches any CREAM of the Crop rule or instruction or fails to comply with the lawful direction.
- Acts or omits to act in a manner that may endanger the safety or health of another person.
- Unlawfully attempts to, or assaults, or causes a person to hold a reasonable fear for his or her safety or well-being;
- Regularly uses mobile phones during class participation
- Fails to show courtesy, respect and fairness to others
- Fails to attend assessments and/or submit assessments on time
- Uses obscene language, drunkenness or is under the influence of, or traffics any illegal substances
- Destroys or damages property
- Knowingly publishes any information held by CREAM of the Crop
- Breaches enrolment contract
- Significantly impairs the ability of a person to participate in any legitimate CREAM of the Crop activity.
- Acts in a manner that disrupts the peace and good order of CREAM of the Crop or brings it into disrepute.
- Divulges confidential information relating to a CREAM of the Crop matter.
- Causes damage to, or loss of property of CREAM of the Crop
- Makes a false representation regarding him or her as a CREAM of the Crop student
- Abuses, harasses, bullies, intimidates or threatens CREAM of the Crop students (including sexual harassment)
- Breaches CREAM of the Crop policy, including intellectual property, discrimination, computer or library facilities,
health and safety, ethics and professional standards; and/or
- Breaches any Act of the Commonwealth or State to which CREAM of the Crop is subject,
while at CREAM of the Crop or its premises (including any criminal actions and racial discrimination).
Show Good Cause: Students who continually commit minor acts of misconduct or commit an act of serious misconduct must show cause
as to why they should not be dismissed from their course of studies.
The decision of CREAM of the Crop Managing Director is final however an Appeals process is available.
CREAM of the Crop has a number of mechanisms in place to deal with student misconduct. These could include:
- Requested apology to those involved
- A verbal or written reprimand to the student
- Marks for that assessment are disallowed towards final result
- Fail the unit of study
- Probationary enrolment, subject to the student's ongoing good behaviour
- Require that the student restore, replace or compensate for an item stolen or maliciously damaged
- Suspend the student from CREAM of the Crop for a specified period of time, not exceeding six (6) months
- Cancel credit or enrolment for any subject
- Withhold results
- Exclude the student from CREAM of the Crop permanently
- A combination of the above.
- If serious, referral to SA Police
The following principles underlie this policy:
Matters of student misconduct will be treated in a conciliatory manner. Individual circumstances, including extenuating factors,
which may affect and individual's behaviour, will be taken into account.
Staff will make every reasonable attempt to assist students in difficulties.
Students should be encouraged to change their behaviour rather than be threatened with disciplinary action.
Confidentiality is important in order to protect the rights of those involved and to minimise the likelihood of legal action for defamation.
Where misconduct is assessed as a criminal offence, the appropriate authorities (i.e. Police) may be contacted.
The appropriate authority will institute its own procedures regarding action to be taken.
CREAM of the Crop is aware of issues such as civil liberties and personal freedom.
We recognise that students do have the right of appeal where serious penalties have been imposed.
Students may seek assistance from the managing Director or appropriate State/territory Authorities when appealing a decision under these procedures.
Work Placement Expectations
Work placement is an opportunity for students to put into practice all the learning they have received during the theory section of their course
while under the supervision provided by your host facility.
You will have the opportunity to firstly observe experienced carers and nurses. When your supervisor is confident that you have a good understanding of procedures etc.
they will then encourage you to assist.
Please be mindful that the work placement contributes to the successful completion of your qualification,
in addition to this you are being assessed and monitored for possible employment opportunities both by your host facility and our Nursing Agency.
While you are on placement you are representing CREAM of the Crop and future Students.
As a Student of CREAM of the Crop you MUST:
- adhere to all Privacy/Confidentiality policies
- wear your 'Workplace Trainee Identification' badge at all times
- notify both CREAM of the Crop and the host facility of non attendance
- be dressed in Black & White (i.e. black pants/knee length skirt, black enclosed shoes and white collared top either shirt or polo t-shirt)
- be polite and respectful of both colleagues and residents/clients
- ask a 'responsible person' if unsure of role or procedures
- make themselves aware of host facilities OHS/Infection Control & Lifting polices
- adhere to roster and break times
- note all contact and emergency numbers in the facility
Student's DO NOT:
- administer any medications
- work outside their scope of learning
- use bad language
- smoke on facility grounds
- use mobile phones/iPods on placement
CREAM of the Crop is committed to providing a positive and professional learning experience and outcome for you. To ensure that you get the most out of this experience your trainer will:
- Attend an initial interview with you at the host facility
- Attend a site visit at the end of the first week
- Complete a satisfaction call to you in the second week
- Attend a site visit and assessment in the third week
At all times of your placement you will have access to your trainer or the training manager for additional support/guidance either via phone or email.
We hope you enjoy this experience and look forward to your feedback.
Operating Procedure Complaints, Grievance and Appeals
From time to time a course participant may feel aggrieved about certain processes or decisions that have been made in regard to their learning or assessments.
CREAM of the Crop Recruitment Pty Ltd is committed to maintaining an effective complaints, grievance and appeal handling system.
The purpose of a complaint, grievance or appeal is to enquire into the processes and/or decisions,
to determine if there was any unfairness or error that might constitute grounds for changing the process or decision, and to gain an agreed resolution by all parties.
The receipt of a complaint, grievance or appeal is taken seriously and is viewed as an opportunity to improve CREAM of the Crop's ability to meet the needs of its staff,
participants and stakeholders.
Before an issue becomes a formal complaint
Students, clients or other relevant stakeholder's are encouraged, wherever possible, to resolve concerns or difficulties directly with the person(s) concerned.
The Managing Director is available to assist students, clients or other relevant stakeholders to resolve their issues at this level.
For the purpose of this procedure, the specific terms of 'complaint', 'grievance' and 'appeal' are to be understood as the following.
However, the general term complaint can also cover all three.
- A complaint shall be defined as the dissatisfaction with any aspect of the service provided by CREAM of the Crop.
- A grievance shall be defined as the belief that the participant was discriminated against,
treated unfairly or otherwise jeopardised from completing the training or assessment event to the best of their ability.
- An appeal shall be defined as an appeal against an outcome decision, which may be the decision of a previous complaint raised,
or it may be the resulting marked decision of an exam or the outcome of a final assessment decision.
Any person enrolled in an accredited program through CREAM of the Crop RTO may raise a complaint or appeal with CREAM of the Crop and attempt an informal resolution.
A complaint can initially be either a verbal complaint or a written complaint.
This procedure explains the steps that staff and participants are to take in the event of a complaint, grievance or appeal.
Complaints are to be lodged within 7 days of the incident or situation which led to the complaint.
The complaint is to be acted upon within 7 days of receipt of the complaint (whether it is verbal or in writing at this point in time)
and where possible a determination is to be sought within 21 days of the original lodgement.
Complaints and Grievances
- Upon receipt of a complaint the recipient must contact the Training Manager. Written complaints can be in any form
(e.g. email, letter, report) and are to be signed and dated by the complainant.
Verbal complaints shall be documented clearly by the recipient, and the document signed and dated by the complainant and recipient.
Verbal complaints are to be treated with the same reverence as a written complaint.
- CREAM of the Crop will provide written acknowledgement to the originator that the complaint, grievance or application for appeal has been received.
- The Training Manager will conduct an investigation into each complaint, grievance or appeal received by the RTO.
In the case of a complaint which personally involves the Training Manager, the Managing Director will conduct the investigation and review.
- Where necessary, the Managing Director will convene an independent panel to review all evidence surrounding the complaint.
The complainant will be given the opportunity to formally present his/her case to the panel at this time if they wish to do so.
The complainant may also have a Support person present if they desire. The aim is to reach a consensus or appropriate resolution.
- Post investigation, a written report of the outcomes will be sent to the complainant documenting all findings, any corrective action and the final decision.
A copy of the report is to be signed and dated by the complainant and returned to CREAM of the Crop.
- Should the originator of the complaint be dissatisfied with the decision or outcome,
they have the opportunity to present their case to an external authority in accordance with relevant Legislation (e.g. the Anti-Discrimination Board),
DFEEST or National Complaints Hotline.
- The Training Manager and the Managing Director will be responsible for taking further action as a result of the outcome,
including rectifying any substantiated complaint matters.
- Course participants appealing an assessment result or skills recognition outcome decision will be given the opportunity for reassessment by a different assessor
or assessment team selected by the RTO. There will be no cost to the participant for a first re-assessment.
- If the complainant is dissatisfied with the outcome of the assessment, skills recognition or complaint,
they may appeal the decision reached in Stage One in writing to the Managing Director within 15 days of receiving the written report of the outcome of Stage One.
- The Managing Director will appoint a person who was not involved in the original decision to consult with the complainant and other relevant parties.
Where possible such consultations should take the form of face-to-face interviews so that the complainant has an opportunity to formally present their case.
The complainant may ask another person to accompany them to interviews.
- Once the Managing Director receives a report of the consultation procedure, they will provide a written report to the complainant
on the further steps taken to address the complaint, clearly stating the reasons for the decision.
- If the complainant is dissatisfied with the CREAM of the Crop complaints process and feels that he or she has not been given a fair hearing
or that the process was not followed, the next step is for the complainant to contact the relevant state or territory registering body.
Alternatively they can contact the Office of the Training Advocate on 1800 006 488 and they can refer them to the appropriate registering body.
If you are a CREAM of the Crop student and have any complaints or concerns relating to your studies or on the job training,
you may seek advice and assistance form the Government of South Australia's Office of the Training Advocate.
The Training Advocate can help by:
- Providing information about vocational education and training
- Listening to your concerns
- Investigating complaints or referring them to another authority who can deal with them
- Continually looking for ways to assist the state government to improve the training system
You can expect:
- Prompt attention
- Recognition of your rights
- Free consultation
For further information, visit www.trainingadvocate.sa.gov.au or phone 1800 006 488.
Access and Equity
CREAM of the Crop is committed to providing opportunities for all people, regardless of their background.
We support Government policy initiatives and provide access opportunities whenever we can,
or seek assistance for students from relevant agency or departments.
We will meet the needs of individuals, and the community as a whole through the integration of access and equity guidelines.
We will ensure that equity principles for all people are implemented through the fair allocation of resources and the right to equality of opportunity without discrimination.
CREAM of the Crop is committed to non-discrimination in any form when recruiting and selecting and at all times complies with equal opportunity and anti-discrimination legislation.
Equal opportunity is demonstrated whereby staff and students are not discriminated on the basis of race, sex, age, disability, sexuality, marital status.
Students who need specialised assistance unavailable internally will be referred to external organisations appropriate to their needs.
The management of CREAM of the Crop reserves the right to refuse enrolment if there is reason to believe that the student's educational experience
or other capabilities are insufficient for this course of study.
The Managing Director will be accessible for any complaints or questions that may arise from either equity or accessibility issues.
Code of Practice
CREAM of the Crop is committed to providing the highest standard of services.
This means that the trainers conducting our courses have appropriate qualifications, experience and ability to satisfy recognised professional industry performance standards.
We will provide a suitable learning environment, using modern facilities and equipment,
and will provide high quality courses using proven training methods and the most up-to-date information based on current research.
We seek feedback from students on our courses to ensure that we are meeting their needs and that our training methods are relevant to industry standards.
We have support services available in the form of tutorial assistance throughout a course to enable students to overcome problems with putting the training into practice.
- CREAM of the Crop complies and will continue to comply with all relevant legislative and regulatory requirements as a Registered Training Organisation (RTO).
- CREAM of the Crop utilises professional management practices and policies to maintain exemplary standards in the delivery of training and assessment services.
- CREAM of the Crop has the capacity to deliver and assess the qualifications for which we have been granted scope.
We use appropriate methods and materials to cater for clients' learning and assessment needs.
- CREAM of the Crop provides clients with information regarding contractual and financial requirements prior to enrolment and keeps full and accurate records,
including student progress and attendance. Client records are maintained with strict confidentiality.
- CREAM of the Crop has a fair refund policy which is documented and provided to each client prior to enrolment.
In the unlikely event that we are not able to fulfil our obligations to you we have measures in place to ensure that you receive a refund.
- CREAM of the Crop is committed to principles of access and equity and will not unlawfully discriminate against clients.
The obligations we place on our staff and students are to protect their health,
safety and welfare and ensure as far as possible that learning experiences are positive and free of discrimination or harassment.
- CREAM of the Crop training and assessment strategies are developed in consultation with industry to ensure they are relevant to industry needs.
Where your training or assessment occurs in a workplace. Evidence of your performance will contribute to our assessments.
- CREAM of the Crop is committed to continuously improving the services it offers and will seek feedback from you about the services you have received from us.
- CREAM of the Crop recognises that you may hold skills and knowledge that is relevant to your course outcomes.
We will assist you to gain recognition for these skills and knowledge through a process called Recognition of Prior Learning (RPL).
Alcohol and Other Drugs Policy
CREAM of the Crop has a responsibility under the Occupational Health, Safety and Welfare Act,
1986 to create and maintain a safe and healthy environment for all employees, students and visitors.
While engaged in CREAM of the Crop activities, you should not be adversely affected by alcohol and other drugs, and should observe local,
state and federal laws in relation to using, possessing, and giving or selling alcohol and other drugs.
You are expected to ensure your own safety and the safety of others at all times, and should refrain form any conduct, including alcohol and other drug use,
that could affect your own performance or the safety and wellbeing of others.
If you are using prescribed medications, you must consider whether there are possibilities of any problems arising within the CREAM of the Crop environment.
In particular, you must not operate vehicles or machinery if you are taking prescribed medication that may impair your ability to do so safely.
It is important that you inform your lecturers and supervisors of any likely problems and brief them on the response to follow to assist you to overcome any difficulties.
If you need some support in dealing with an alcohol or other drug problem, you are encouraged to seek confidential help from your supervisor.
If you do not seek assistance for such a problem an your behavior is unsafe, inappropriate or impacts on others, disciplinary action may be taken against you.
Occupational Health, Safety and Welfare Policy
The most valuable asset to CREAM of the Crop is its employees/students whose health, safety and welfare ranks equally with all other financial and operational considerations.
All employees/students who work/study at CREAM of the Crop have responsibilities for observing occupational health, safety and welfare requirements.
- has a responsibility to ensure, as far as reasonably practicable, that employees/students, whilst at work/placement, are safe from injury and risk to heath;
- are responsible for the effective implementation of this Occupational Health, Safety and welfare policy
- must be positively committed to the consultation process; and
- are responsible for ensuring adequate information, instruction, training and supervision of all employees/students.
- have a duty to take care of their own health and safety, and that of others who may be affected by their actions or failure to act whilst at work.
Active consultation will be undertaken in order to ensure the best possible resolution for health, safety and welfare issues at CREAM of the Crop.
In all instances, CREAM of the Crop will seek to implement best practice solutions for health,
safety and welfare concerns and is committed to ensuring compliance with current legislation.
CREAM of the Crop will endeavor, through regular review of systems, to strive for continuous improvement to bring about an ongoing improvement of occupational health,
safety and welfare performance with the aim of eliminating all unwanted work-related hazards and work-related injuries.